Refund Policy
Effective Date: February 1, 2026
Thank you for choosing my Cheque (شيكاتي). We strive to ensure your complete satisfaction with our services. This policy outlines the terms and procedures for refunds.
1. Eligibility for Refunds
We offer refunds in the following cases:
- Technical defects in the service that prevent proper use and cannot be fixed by us.
- Accidental overcharges or duplicate payments.
- Refund requests made within [7 days] of purchase, provided the service has not been extensively used.
2. Non-Refundable Cases
Refunds are not applicable in the following situations:
- Requests made after the specified refund period.
- If the service has been used to print a significant number of cheques or to fully utilize subscription features.
- Change of mind after purchase without any technical reason.
3. Refund Request Procedure
To request a refund, please follow these steps:
- Contact our support team via the website.
- Provide transaction details (order number, date, and reason for refund).
- Your request will be reviewed, and we will respond within [3-5 business days].
4. Processing Refunds
If approved, the refund will be processed back to the original payment method. The time it takes for the funds to appear in your account depends on your bank or payment provider's policy.
5. Changes to the Refund Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page.
6. Contact Us
If you have any questions regarding our Refund Policy, please contact us via our support page.